Welcome to mcare's customer portal

This site is developed so that you can search and track a current service order, register as a new user and create a new order or log in to your account. Our technicians will always contact and update you with information regarding your order, and communication will be sent to your -email address and phonenumber that you provided when creating an order. If you receive a message from mcare, or have received a call from us, you'll also be able to log in and read any information that we need from you, or wish to inform you of.

You can also communicate directly with the technician assigned to your order and request any additional products or services, as well as add files or additional information. Note: In order to search and track a service order, you will need the device serial number, alternatively the surname of the orderer as well as the order number or reference number (i.e. mcares order number or a retailers order or reference number). You can also search for help in our FAQ (in Finnish only) here (mcare.fi/hyva-tietaa). Our customer service can assist you with easier queries regarding our services on 020 766 1670.

Create service order

Check order status